Service & Support

In order to ensure the long-term success of a logistics system, professional support and maintenance services are required.

Unitronics maintains the very highest level of customer support:

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    Open 24 hours X 7 days hotline, 365 days a year
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    Permanent availability
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    Remote access and on-site visits
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    Responsibility for all project aspects
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    Mechanical components support
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    Control and electrical systems support
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    Software systems support
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    Preventive and periodic maintenance
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    Operation support and training
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    Documentation for all levels
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    Spare parts supply and warehousing

Upgrade and Retrofit Services

Unitronics has extensive experience in retrofitting existing automated systems with minimal or no-shutdown time required

 

An in-depth site survey is performed by Unitronics in order to inspect all existing mechanical, electrical and software elements. Following the site survey, mechanical elements may be subject to replacement or repair. This includes motors, gears, cables transmission, pallets, sensor holders and other mechanical elements

 

Based on such surveys, Unitronics can perform complete removal and replacement of all existing control systems (PLCs, electrical cabinets, wiring, communication, etc.), complete removal and replacement of existing management computer and software (such as WMS), and modifications as required (addition and/or replacement) of sensors and measurement devices